General terms and conditions of business
payment terms
- All enquiries become firm bookings when at least 30% of the total travel price has been received in our account and confirmed by us in writing.
- We ask you to transfer the remaining 70% of the total travel price to our account 14 days before departure.
Cancellation policy for services at Wasanawan Villa
- up to 90 days before departure: free of charge
- up to 30 days before departure: 30% fee on the total travel price
- up to 10 days before departure: 50% fee on the total travel price
- up to 1 day before departure: 75% fee on the total travel price
Cancellation conditions for round trips
- from the time of booking: we charge a fee of 20% on the price of the tour plus any hotel or other reservations already paid by us.
- Up to 30 days before departure: 30% fee on the tour price plus any hotel or other reservations already paid by us.
- Up to 10 days before departure: 50% fee on the tour price plus any hotel or other reservations already paid by us.
- Up to 1 day before departure: 75% fee on the tour price plus any hotel or other reservations already paid by us.
change of services
- Rebookings of Wasanawan Villa services (date/duration/scope) are free of charge up to 30 days before departure, otherwise we charge a fee of 20% of the total travel price.
- In the case of rebooking of tours (date/duration/scope) after a firm booking, we charge 20% of the tour price plus any hotel or other reservations already paid by us, provided that these are no longer included in the new plan or are included in a modified form.
- Up to 3 days before departure: If you are unable to travel and send a replacement person, the rebooking is free of charge.
- If you change your booking or do not wish to use services after the start of your trip, we are not obliged to provide a refund.